I used to use Captools Pro for 18 years. Was very hard to learn but (in its latest iteration) had wonderful customization - especially for reporting. But it had NO integration with other software and most importantly (for me) had no cloud based solution (like a service bureau). I switched to Portfoliocenter - hosted through BOSS about 2 years ago. I now have a cloud based OUTSOURCED portfolio management software solution which was mission critical for my firm's needs and a software solution that now easily integrates with my CRM (Redtail) and Financial Planning (MoneyguidePro) - which saves a whole bunch of time. The reports look ANCIENT and give one really terrible customization. I hear it is supposed to get better with new software updates. Promises - promises! But it is the industry standard and I have little concern that the firm will go out of business - which would put my firm in harms way. Always had that worry with Captools and then saw it with Techfi. As it is so popular a software solution, it creates a big market for outsourcers as well - giving competative choices for outsourcers - which is always a good thing for advisors.