If You Don't Know The Tipping Point For Client Service Within Your Own Practice, It Can Sabotage Your Ability To Reach Your Goals
Created: Wednesday, 06 June 2012 09:58
It’s extremely difficult to know just how accommodating you should be to your clients’ wishes. There comes an economic point where it no longer pays to dedicate an overabundance of time to a single, demanding client no matter how many assets he or she has with you. How do you reach that point? Stepping back and asking yourself some questions is the only way to objectively see where that shift in balance is occurring in your day-to-day activities and those of your team.
Because if you don’t know where that point is, you can easily go beyond it
without even realizing what’s happening. Clients who ask for your advice and then simply ignore it are not good clients. Neither are those who take advantage of your relationship in other ways, like mistreating your staff or talking you into working with a friend or relative whose assets do not meet your minimum management requirements.
On the internal front, team members who are not fully on board with your philosophy and who are not passionate about your business will become a drain on your time, your focus, and your own passion. These effects can sneak up on you.
So it might be good to institute a regular, personal, step-back review of what’s going on in your practice followed by regular check-in meetings with your partners and staff to more accurately gauge their ongoing commitment to your success. Such regular checks will not only ensure you stay on track with achieving your own goals, but they will also make your success mean success for your partners and staff, too.
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