The Bad
The amount of detail that you can enter is almost overkill. Because there are so many variables that are considered, it is hard to track changes and know if *1* of the many checkboxes is checked or not.
We would find that each version update would "break" a function in the system. Then, they would fix that, but it would cause another "break" somewhere else. I think this is due to the sheer volume of detail they are trying to allow. Because we noticed so many glitches/breaks, it was hard for us to trust the numbers in the reports.
There is an enormous learning curve and there is only one dedicated financial planning support person. The others are somewhat knowledgeable, but only for basic questions. They put the majority of their resources towards serving the investment management clients and do not give much attention to the planning.