The story of Securities America's "assistant of the year" is usually a tribute to hard work and organization. All advisors need to absorb the lesson this year.
Amanda Silkwood works for Quintus Financial Services, a multi-advisor firm in the suburbs of Denver.
Last February, the firm's founder died in an accident and the survivors found themselves at a loss for rebuilding his client list and keeping them on track.
Silkwood stepped in to handle the transition of those accounts to other Quintus advisors.
Would she have had to do that if the firm had a succession plan in place outlining exactly what each advisor on the team does and what to do if something goes wrong?
She did a great job and the Quintus team is lucky to have her. But that doesn't mean every advisor out there should rely on institutional memory to reconstruct the business after a disaster.
Memories are fragile. Documentation isn't.