JD Power and Associates released the results of its 2011 U.S. Full Service Investor Satisfaction Study yesterday and named RBC Wealth Management highest in full service investor satisfaction.
This Website Is For Financial Professionals Only
, now in its ninth year, measures overall investor satisfaction with full service investment firms in seven factors in order of importance: investment advisor; investment performance; account information; account offerings; commissions and fees; website; and problem resolution.
Based on responses from more than 4,200 investors who make some or all of their investment decisions with an investment advisor, RBC Wealth Management received a score of 814 on a 1,000-point scale. The firm performed particularly well in investment advisor and account information.
Charles Schwab & Co. took second place with a score of 805, performing particularly well in account offerings and website. Fidelity Investments ranks third with a score of 796, followed by LPL Financial with a score of 794.