JD Power And Associates Ranks RBC Wealth Management Highest In Investor Satisfaction

Friday, June 17, 2011 02:22
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JD Power And Associates Ranks RBC Wealth Management Highest In Investor Satisfaction

Tags: broker-dealers

JD Power and Associates released the results of its 2011 U.S. Full Service Investor Satisfaction Study yesterday and named RBC Wealth Management highest in full service investor satisfaction.

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The study, now in its ninth year, measures overall investor satisfaction with full service investment firms in seven factors in order of importance: investment advisor; investment performance; account information; account offerings; commissions and fees; website; and problem resolution.
 
Based on responses from more than 4,200 investors who make some or all of their investment decisions with an investment advisor, RBC Wealth Management received a score of 814 on a 1,000-point scale. The firm performed particularly well in investment advisor and account information.
 
Charles Schwab & Co. took second place with a score of 805, performing particularly well in account offerings and website. Fidelity Investments ranks third with a score of 796, followed by LPL Financial with a score of 794.
 

 

 

 

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